We currently do not offer online cable auditions. Customers can visit our physical stores to experience the cables.

For more information, refer to our list of authorized dealers.

Yes.

If you require a different size or specification beyond the standard options, please leave us a message or contact your local dealer.

Please note that the prices listed on the website are in US dollars (US$). If you are a customer whose credit/debit card is not denominated in the US Dollars currency, note that the final price will be calculated in accordance with the applicable exchange rate on the day from your card issuer when the payment platform processes the transaction. All prices and offers remain valid as advertised from time to time.

Shipping is included to vast majority countries. All shipments will be shipped by air with tracking. During festive seasons periods, there may be slight delays in shipping due to higher order volumes to be processed. We seek our customers understanding should such situations happen. If an order is time-sensitive we would strongly suggest to reach out to us at accessories@vinshineaudio.com to opt for a chargeable premium express delivery option at checkout for priority handling.

Promotional coupon codes are non-transferable and have no cash value. They may or may not be used in conjunction with other promotion code or offers, and must be redeemed by the date as indicated on the website. In any event that a customer receives additional discounts due to an erroneous coupon code which does not reflect the marketing promotion mechanics that was advertised, Exact Express reserves the right to request for collection of the remainder payment from the customer before fulfilling the order without penalty on our part.

Store credit coupon codes are non-transferable and have no cash value. Store credits have to be used on an order total greater than the value of the store credit coupon amount and cannot be used in conjunction with other promotional code or offers. In the event that applying a store credit causes an order total to be zero we would advise to top up the purchase by adding additional items to your shopping bag as a zero order cannot be processed at checkout.

Payment can be made by via PayPal or direct credit card input for payment cards such as Visa, MasterCard, American Express, Union Pay, JCB, etc. You acknowledge that the credit/ debit card that is being used belongs to you or that you have been specifically authorized by the owner to use it.

All orders are subject to acceptance and availability, and please note that items being put in your shopping bag are not reserved. Acceptance of your order and completion of the contract between you and Exact Express will only be completed when you receive a payment confirmation email from us once your order payment has been accepted and due payment is fully received. Orders placed but not paid for in full will be cancelled after one day or if payment recovery efforts do not materialize. In the event that we are unable to obtain an authorization for payment due to any unforeseen technical error, or that the item ordered is out of stock or does not fulfil our quality control standards and is withdrawn, Exact Express shall reserve the right not to accept your order without penalty on our part. Please note that once you have ordered with us, it meant that we have reserved time in our product fabrication exclusively for you. Any cancellations will incur a 4.5% processing fees.

1. Warranty

We offer a period of 6 months warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

The following situations are not covered by our warranty:

• Products not sold by our company

• Intentional or human-induced damage

• Normal wear and tear

• Scratches due to frequent use

• Corrosion caused by exposure to liquids

• Self-repair attempts

• Self-modified products

• Damage caused by reasons beyond our company’s control

Each cable product comes with a unique product serial number. Please retain the packaging.

2 .No Return Policy All sales are final. We do no accept returns or exchanges unless the item that you purchased is defective under the warranty terms .

3. Claiming Warranty Services

If you believe your product is defective and covered under this warranty, please contact our customer services team with the following information:-

• Proof of purchases (receipt or order number)

• Description of the defect

• Photographs or videos showing the defect (This information can helps us to expedite warranty claims)

4. Warranty Service Process

Upon receipt of your claim , we will review the information and determine if the defect is covered under warranty. If eligible:

• We will provide instructions for returning the defective item to us .

• We will replace the defective item at no additional cost to you.

5. Shipping Cost

• Customers are responsible for shipping costs to return defective item to us.

• If the item is found to be defective and covered under warranty, we will cover the shipping costs for sending the replacement item back to you.

This policy provides clear terms for the no return policy , outlines the warranty coverages and explain s the process for addressing defective products under warranty.

Should any user wish to request deletion of their data with our platform, they simply just need to drop us an email at accessories@vinshineaudio.com and our friendly staff will assist to delete all related user data, order histories and email addresses from our database.

We respect the privacy rights of our online visitors. All customer data collected by Exact Express will not be released or distributed to any outside parties except for the purpose of facilitating deliveries of your purchases. We may from time to time send digital marketing email campaigns to our newsletter subscribers who have opted in, but we will never sell, release or distribute our customer details to any third parties. Exact Express will always treat our customer details with utmost confidentiality.

All content included on this website is the exclusive property of Exact Express. You may not modify, copy, distribute, transmit, reproduce, publish, and create derivative works in any form from the products and images contained within this website without seeking a licensing arrangement. You may not use or appear to in any way be affiliated to this website or its content to further any commercial purpose without any written permission or license obtained from Exact Express. Exact Express however welcomes business partners to explore collaboration opportunities with us. Contact us at accessories@vinshineaudio.com .